Introduction

Welcome to the Dreams Market mobile application (owned by Dreams Food Trading Company).
By using this application, you agree to be bound by all the terms and conditions outlined below.
If you do not agree with any of these terms, please stop using the application immediately.
We reserve the right to modify these terms at any time without prior notice. Your continued use of the app constitutes acceptance of the updated terms.

Intellectual Property Rights

All content displayed in the app—including texts, images, graphics, logos, icons, and designs—is the exclusive property of Dreams Food Trading Company and is protected by copyright laws.
No part of the content may be copied or reused without prior written permission.

Permitted Use

You are allowed to use the app only for lawful purposes that comply with these terms.
You may not use the app in any way that could damage, disable, or negatively affect the performance of the service or interfere with the experience of other users. Illegal or fraudulent activities are strictly prohibited.

Data Collection

We collect certain personal data when you use the application, including:

• Full name
• Phone number
• Delivery address
• Email address
• Order and transaction history within the app

This data is collected for the purpose of:

• Providing home delivery services
• Ensuring efficient order processing
• Sending special offers or service-related notifications only

We do not collect any data beyond what is necessary for service delivery, and we do not use your data for third-party marketing.

Data Confidentiality

At Dreams Market, we are committed to protecting the privacy and security of your personal data. We affirm the following:

• We do not sell or share your data with any external party for marketing or commercial purposes.
• Your data is used only internally by authorized personnel for order fulfillment and support.
• We do not use your data for third-party advertisements or external marketing.
• Your data is stored securely using modern encryption and protection technologies.
• Data access is restricted to authorized staff members only.

Orders and Prices

All orders placed through the app are subject to approval and confirmation by us.
Prices displayed in the app may change at any time without prior notice and may differ from those in physical stores.
We reserve the right to amend or cancel any order if there is a pricing or product availability error.

Payment Policy

We offer multiple payment options to ensure customer convenience, including:

• Online payment via the available payment methods in the app.
• Cash on delivery, available in selected delivery areas.

Please ensure all payment and delivery information is accurate before confirming your order.
If you choose cash on delivery, please ensure the full amount is available at the time of delivery.

Return and Exchange Policy

• Products must be unused, in their original condition, and in their original packaging to be eligible for return or exchange.
• The original receipt must be provided.
• Products can be returned or exchanged within 14 days of the purchase date.
• Fresh food items can only be exchanged within 24 hours of delivery.
• Refunds will be issued using the same method of payment originally used.

External Links

The app may contain links to external websites.
We are not responsible for the content or privacy practices of those websites.
We recommend reviewing their terms and privacy policies before submitting any personal data.

Changes to Terms

We reserve the right to update these terms and conditions at any time.
Any changes will be posted on this page, along with the date of the last update.
Continued use of the application after updates constitutes acceptance of the revised terms.

Contact Us

If you have any questions or comments, please contact us via:
• Email: support@dreamsmarket-eg.com
• Phone: +20 1288 880 538

Copyright

© 2025 Dreams Food Trading Company. All rights reserved.